Privacy Policy

1. Introduction

This Privacy Policy explains how Index of Solutions collects, uses and protects information when you visit www.indexofsolutions.com, contact us, or use the tools available on this website. We are committed to protecting your privacy and to being transparent about how your data is handled.

2. Scope

This policy applies to this website and the enquiries you send us through it. Our apps, extensions and products are each covered by their own policy, linked above. It does not cover third-party websites we link to, which are governed by their own privacy terms.

3. Information We Collect

We only collect information you choose to give us, plus basic usage data:

• Contact form: your name, company name, type of business, the service you are interested in, phone number and email address.
• Price estimator: the answers you give about your business (number of users, modules, stores, and similar), and the contact details you provide if you ask for the estimate by email.
• Usage data: pages viewed, referring source, approximate location, browser and device type, collected through our analytics.

We do not ask for payment card details, national ID numbers, or any special category of personal data on this website.

4. How We Use Your Information

• To answer your enquiry and prepare a proposal or estimate for you
• To follow up on a request you started, such as an unfinished price estimate
• To improve the content and performance of this website
• To meet our legal and accounting obligations

5. The AI Price Estimator

Our price estimator is powered by the Anthropic Claude API. The messages you type are sent to Anthropic solely to generate your response, and are not used to train any AI model. Please do not enter confidential business information, personal data about other people, or credentials into the chat.

The estimate it produces is indicative only and is not a binding quotation. If you ask for the estimate by email, your contact details and your answers are sent to our team so we can follow up.

6. Third-Party Services We Use

We rely on a small number of trusted providers to run this website. Each processes data only as needed to deliver its service:

• Resend: delivers contact form and estimate emails to our team.
• Anthropic: powers the AI price estimator.
• Opinly: website analytics and content delivery.

7. Cookies and Analytics

We use analytics to understand how visitors find and use the site — which pages are read, which links are clicked, and which forms are submitted. This uses cookies or similar browser storage to recognise a returning visitor. You can block or delete these at any time through your browser settings; the site will continue to work normally. We do not run advertising trackers on this website.

8. Data Retention and Security

Enquiries are kept for as long as needed to serve you and to keep a record of our business dealings, then deleted. The site is served over HTTPS, and access to enquiry data is limited to the members of our team who need it.

We do not sell, rent or trade your information, and we do not share it with third parties except the service providers listed above or where the law requires it.

9. Your Rights

You may ask us at any time to tell you what information we hold about you, to correct it, or to delete it, and you may ask us to stop contacting you. Write to the address below and we will action your request.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. The updated version will always be available on our website.